Monday, January 12, 2009

Check For Missing Items In Your Order.....

The salad served without the hardboiled egg and muffin.

These days I do come across very bad customer service in most popular fast food joint. The reasons being these restaurants employ mostly foreigners which are not well trained in the preparation of food besides their poor command of English and poor attitude towards problem solving. Just cannot blame them as they are not highly educated and lowly paid for their overstress kind of work plus the lack of training.


Recently, passing by a fastfood joint near a supermarket, son and I decided to have some light snacks. I order a sandwich and son H a set of salad that comes with a muffin and a hardboiled egg. When the salad arrived son discovered that the said egg as stated in menu is missing. Call the waiter. He went to the kitchen to check and after sometime he is not convince that the salad comes with a hardboil egg. Okay, we ask him to bring the menu, show him that there is actually egg with the big pic in the menu. He went into the kitchen again. See them discussing among themselves. What's the problem this time ? He came back after few minutes and told us there is no egg in the kitchen.( WHAT? no egg? then go and buy in the big supermarket opposite..doesn't take you a minute to get one though..I said to myself ) Then he ask us whether they can replace the egg with a small plate of fruit salad. We have to agree then. So comes the fruit salad. But where is the muffin which is also missing. So we call the waiter again and ask for our muffin. He gave me another blank look making me want to smack him on the head and wanting to blurt out .."Don't tell me that famous KRogers that comes everything with a muffin is out of muffin?" Seeing my unhappy look he went into the kitchen again. This time I am not going to ask him for the menu but I call another smarter looking waitress and ask for the Manager! The nice guy but timid manager listen attentively to our problem and he quickly apologise and ask what choice of muffin do we order to which we told him the waiter did not even ask! He apologise again and said he will give us the salad for FREE and he brought us 2 muffins of different flavors and told us we will get our hardboil egg in 5 mins with no extra charge plus a 20% discount on our overall orders....That's kind enough for the bad service.

Our free muffins half an hour later........


Our free of charge hardboil egg 35 mins later........

My chicken sandwich got 20 % discount as well as all these items below...


Muffin submarine got very little muffins pieces to justify its name......

My hot caramel............

The management should know for such bad services their business will surely fail badly. Training your staff well before putting them out to work is of utmost importance as we do expect good service if not excellent for the 10 percent service charge we put into their pockets.

8 comments:

BeautifuL Life said...

This is really bad! it reminds me of our trip to Damai Laut last year! BAD SERVICE!

ck lam said...

I hate it when this type of incident happen...it is very frustrating and it brings everyone down :(

olive oly said...

got to wait for an hour for a 20% discount & free food is still ok, i tot he should give the whole meal for free... ha,haa... KRogers are oways very slow in serving food...

Uncle Lee said...

Hi Jasmine, I guess the staff did not get proper training as well not knowing their own menu and contents.
This is the manager's fault. But I love that ice cream.
My one time favorite is banana splits.
Jasmine, is Eden's still in business?
I used to go to the one at hmmm, I think Tanjong Bunga or Batu Ferringhi, I forgot actual location.
But remember they had lots of fish tanks and good seafood.

You keep well Jasmine, best regards, Lee.

noir said...

NO egg ?? what an answer. I had a bad service from the Kenny Rogers in QBM b4 too. I seated for nearly 15 min and nobody wants to bring the menu to us. Thats really bad service

EastCoastLife said...

It's quite common these days. And the waiters or management can get quite rude if you argue more. :(

Kess And Her Mama said...

I say "Vote with your feet!"

Johnny Ong said...

i'm sure the restaurant has proper procedures but its the staff attitude that is spoiling the name